ASSOCIATE DIRECTOR OF OPERATIONAL COMMUNICATIONS - Seattle
University of Washington
7701 44th Ave NE
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Posting Date: 03/11/2019 Closing Info: Open Until Filled Salary: Salary is commensurate with experience and education Shift: First Shift Priority consideration will be given to applications received by 4/1/2019.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for five consecutive years.
University Advancement has an outstanding opportunity for an Associate Director of Operational Communications
Position Purpose The Associate Director of Operational Communications helps ensure that audiences within the University receive clear, consistent, inclusive and coordinated communications from the UWs central administrative units, and that those communications follow the UWs brand and messaging guidelines and are properly targeted to relevant audiences for maximum effectiveness.
Reporting to the Assistant Vice President for Communications, this position is responsible for coordinating communications from central administrative units in consultation with the Operations Leadership Team and for providing communications services for those central administrative units, functions and projects within the OLT that do not have dedicated communications staffing.
This will require the Associate Director to work closely with the leadership and communicators of those units, of University Marketing & Communications including the Associate Director of Internal Communications and internal communications team and of partner units. The Associate Director is able to work both independently and as part of a team. They must be adaptable, flexible, and able to manage ambiguity along with a high volume of work, and represent the UW and its values with professionalism and enthusiasm.
Duties and Responsibilities
Strategy Development and Program Management
Develop and execute an integrated communications program for and in partnership with the Operations Leadership Team (OLT), and their communications leads, where applicable, to ensure effective communication of strategic goal and priorities, as well as business functions and policies.
Coordinate with communicators within central administrative units to ensure consistency of messaging and use of best practices including through working relationships with lead communicators in OLT units, with the goal of strengthening partnerships and ensuring coordinated communications plans and the execution of clear, consistent and branded tactics.
Collaborate with internal and executive communications staff in University Marketing & Communications, partner units and the Executive Office (President and Provost) on communications strategies and tactics that align with the UWs internal communications and executive communications goals, including through active participation in long- and short-term planning.
Serve as the point of contact for facilitating review of all-University and other mass messages and communications from central administrative units, such as those that are part of major initiatives or joint projects and/or go beyond the scope of day-to-day operations of individual units.
Serve as a resource to senior leaders within central administrative units to provide perspective and assistance for their units communications efforts, working in close partnership with communications leads of those units, where applicable.
Author original first draft content, manage revisions and produce final documents.
Edit the work of others, provide final proofreading, secure approvals, and ensure timely and accurate dissemination of communications.
Author and produce speeches, messages, talking points, presentations and other communications for OLT leaders as needed working in close partnership and collaboration with established communicators, where applicable with the goal of aligning messaging with University branding, vision and mission.
Develop and produce electronic and print communications including presentations, e-newsletters, articles, website content, reports and key messages for the OLT.
Collaborate with unit communicators and web staff, in consultation with the UMAC Web Strategy Team, to ensure central administrative websites, including but not limited to those represented on the OLT, adhere to brand standards, accessibility requirements and other best practices, and support units in meeting constituent needs.
Other duties as assigned
Coordinate and collaborate with and provide mutual feedback to dotted-line peer relationships with UW Facilities Communications and Marketing Manager, UW Finance Transformation (UWFT) programs Executive Communications Manager, UW Finance Integrated Service Centers (ISC) Training & Communications Manager, and UW-ITs Director of Communications.
Effective communications: Expresses oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.
Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.
Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the organization.
Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.
Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Acts consistently with Washington State ethical guidelines and organizational core values and beliefs.
Valuing Diversity & Inclusiveness: Respects, values and contributes to the UWs commitment to inclusiveness and diversity.
Organizational Acumen: Able to size up a situation, balance reason and the interest of others, and act in a decisive, timely and appropriate manner that is congruent with the organization's values, goals and mission to achieve success.
Innovation Management: Able to anticipate market trends and be effective in facilitating and managing creative processes to achieve results in self and others.
Planning & Implementing: Ability to develop strategies, measures for success and feasible timelines for successful project implementation and execution.
Managing Conflict: Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests.
Requirements Bachelor's degree in public relations, business, marketing, communications, journalism or related field, or equivalent relevant work experience.
Four to five years of experience in the strategic development and implementation of a communications plan for a large university, government agency or other large public or private entity.
Ability to plan, schedule and manage multiple, complex projects on tight deadlines in a fluid, fast-paced environment with shifting deadlines and priorities.
Demonstrated experience and knowledge of publication processes, communications principles, methods and materials.
Demonstrated experience in developing and executing communications strategies and plans.
Demonstrated strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint for correspondence, special reports, spreadsheets, databases, forms, etc.
Desired Qualifications Experience working in a higher education setting or large research institution.
Knowledge of the integrated advancement model. Knowledge of alumni relations/development/advancement principles.
Knowledge of UW Advancement policies and procedures, including use of the development database software ADVANCE.
Experience with organizations internal communications strategies and tactics.
Experience managing, coordinating or facilitating projects.
Experience building a communication plan and strategy from the ground up.
Experience developing website content, including through WordPress.
Experience with Adobe Creative Suite.
Experience with e-mail marketing and/or marketing automation.
Conditions of Employment Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.
Ability to work evening and weekend hours, as necessary, on short or limited notice.
Must have regular and reliable transportation for local travel and willing to travel when necessary.
Frequent local travel expected.
A valid Washington State drivers license is required. Candidate must have access to reliable transportation for travel. Travel to other UW locations expected.
Ability to lift 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down.
During Events (from setup to tear down) or on Event days: oAbility to stand 4 or more hours continuously. oAbility to walk 4 or more hours continuously. oAbility Standing: duration of 4 hours for events oAbility to work greater than a 10 hour day
BENEFITS As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position,
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your \"My Jobs\" page to take when you are ready.
Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
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