Why join us?
This position is the key on-site representative of the Oxford property management team in day-to-day operations. The APM will provide World Class customer service to tenants and customers. The APM will be responsible for the overall Accounts Receivable and Accounts Payable process (applying cash, working in JDE, coding invoices, etc.)
The position is based in a brand new, LEED gold certified, Class A office space in Washington, DC. The property is exceptionally well located and offers premium quality office space with amenities includingan outdoor terrace, a tenant fitness centre and underground parking.
You will be a key member of an engaged, high-reaching teampart of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate and valuing customers as genuine partners.
As a member of this team, you will be responsible for:
Customer Relationship Management
Oversee scheduling of tenant events and meetings
Formal and informal tenant meetings
Coordinate Tenant Construction
Perform regular tenant greetings in the lobby
Provide day to day operations management of the assigned property or properties. Direct the activities of workers engaged in operating and maintaining the facilities and equipment in the office building. Ensure quality of operating services, both internal (ie engineering, construction) and third party (ie landscape, janitorial). Oversee the daily maintenance, upkeep and conditions of assigned property or properties. Perform regular building tours at various times/days to ensure smooth operations, cleaning, security, and snow removal management. Manage building vendors (meetings, contract review, and coordination).
Work order management-responsible for managing the process: Close work order requests, bill work orders, verify work order and provide billing information, follow up with tenant, vendors on completed work orders.
Provide support and assistance to leasing; ensure lease requirements are adhered to. Monitor vacant space.
Participate in Emergency Response (training, annual building evacuation) as directed. Assure life safety programs are in place and meet all company guidelines and legal requirements for tenants and employees of assigned building(s).
Review annual operating and tax true ups
Prepare monthly utility billings
Prepare annual operating budget
Create and manage property budgets
Review monthly and YTD GL
Complete monthly accruals, variance reports, and quarterly forecasts
Code invoices in OTAP for payment
Responsible for accounts receivables, managing collections and maintaining AR files
Generate monthly recurring billings statements, entering tenant billings in JDE, apply cash in JDE
Prepare tenant communications and respond to customer emails, requests or issues as required
Schedule and attend customer meetings
Maintain customer contacts and emergency response information
Monitor and maintain tenant and vendor COIs
Prepare vendor contracts
Coordinate tenant events
General administrative duties (mail, office management, scheduling, filing, etc.)
Additional duties as required
To succeed in this role, you:
Possess a college degree and a minimum of three (3) years of real estate or related experience required.
Have strong customer service skills.
Are proficient in MS Office particularly in Word and Excel
Possess strong written and verbal communication skills.
Possess good organizational and prioritizing skills with ability to multi-task.
Have some accounting experience.
Have flexibility to work extra hours on occasion and sometimes on short notice.
Thrive in organizations that constantly evolve and adapt.
Driven to achieving results and continuously striving to deliver the highest performance through creative thinking.
Embrace collaborative sharing of knowledge within a teamwork environment.