The Retail Sales Associate is responsible for assisting customers in making purchases in a friendly, accurate and efficient manner. The Retail Sales Associate is responsible for merchandising and display, cleanliness, product presentation, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times. Smile and greet customers entering unit; answer customers questions, and provide information on company products, promotions, and policies. Thank each customer. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment in POS in an accurate, efficient and friendly manner. Issue receipts, refunds, credit, or change due to customers accurately. Maintain cash register and contents within. Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products. Maintain neatness and cleanliness of the retail operation. Turn in cash drawer and sales reconciliation at shifts end. Receive and verify quantities of merchandise, organize and stock store, set displays. Maintain awareness of safety issues, and report them immediately to your manager. Perform such other related duties as directed or required. High School Diploma/G.E.D. equivalent preferred.Mathematic Skills. National Park gift shop experience preferred. Ability to learn and use retail POS system including computerized cash register and credit card terminal. Interest and knowledge in Washington, DCs landmarks, monuments and memorials preferred. Excellent sanitation habits. Professional appearance. Ability to communicate and attend to guests with the highest standard of service. Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management. Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Ability to stand for the entire work day. Lifting, carrying, and pushing up to 10 lbs. regularly, 10-20 lbs. frequently, and up to30 lbs. occasionally. Withstanding temperature extremes in indoor/outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment. Physical attendance in unit to perform duties. Retail POS (Point of Sale) system including cash register and credit card terminal. Phone system and copier. Required PersonalProtective Equipment (PPE) used: gloves.
Associated topics: client, courtesy, customer service associate, delivering, retail associate, retail cashier, retail customer service, seller, service associate, store associate