Role Summary: Manages, develops and leads a complex and remotely dispersed clinical specialist team. Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the delivery of customer experience, clinical training on GEHC products, and the growth of the installed base.
Essential Responsibilities: Directly manages geographically dispersed modality team of application specialists Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development. Own operational processes (e.g., robust scheduling, qualification tracking, concessions). Drive business results and manages customer relationships within area of responsibility. Develop strong commercial relationships and serve as the interface for CET to build strong account communities, creating one GEHC for the customer. Liaison with RML/IAM if any customer issues or gaps arise. Leads and cultivates a culture consistent with GEHC standards Lead processes that allow teams to continuously surpass customer expectations. Leverage internal relationships to enhance business performance and customer experiences. Promote a safe working environment and ensure compliance with applicable EHS policies and procedures. Drive change initiatives as required to improve efficiencies and execute on business commitments Provides exception management to scheduling and resolves any conflicts or escalations.
Qualifications/Requirements: Bachelors degree and a minimum five years of leadership experience or equivalent Proven experience leading a team, managing customer relationships, and ability to manage a P&L or comparable business unit. 3+ years as Clinical Applications Specialist or demonstrated leadership in clinical environment and overall customer management Demonstrated clinical skills, which will/can be maintained throughout the role. Ability to develop and execute multiple priorities and approaches to meet objectives. Demonstrated self-starter, self-directed, team oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at forefront. Proactively manage customer issues, be able to identifiy positve and negative outcomes and communicate results to decision makers Exceptional interpersonal and communication skills. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Desired Characteristics: MBA or masters degree and previous clinical applications experience. Direct customer relationship experience. Strong business acumen. Proven ability to influence and drive change through exceptional written and verbal communication skills and able to effectively communicate across a distributed workforce. Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals. Demonstrated experience in simplifying processes Understanding of customer/marketplace and drivers that influence customer behavior. Ability to resolve complex issues within functional area and area of expertise. Ability to develop and execute multiple priorities and approaches to meet objectives. Track record of exhibiting GE Healthcare beliefs and behaviors. Viewed as positive role model for team
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.